Terms and Conditions
Overview of Terms & Conditions
The website www.malavila.com and Mala Vila d.o.o. are owned and operated by Mala Vila OIB 97627151301.
Contact us if you have questions about our website, products, and terms of trade at stay@malavila.com.
Mala Vila d.o.o.
Stari Glog 5, 10342 Dubrava
OIB no: 97627151301
stay@malavila.com
Phone: +385 95 850 9562
1. Booking, Reservation and Confirmation
Any reservation must be paid in full immediately upon reservation or upon indication of invoice. When you book, an order confirmation will be sent to you via the email you provide, with information about your stay or gift card and payments made.
If for any reason you do not receive your booking confirmation, please notify us as soon as possible at stay@malavila.com. Your item (stay or gift card) is confirmed as a binding purchase agreement with us once we have received your payment.
2. Prices
The prices on the website are in Euros. Mala Vila reserves the right to change these prices. At the time of booking you will be informed of the applicable prices. The price stated on the confirmation invoice is binding.
3. Guest Conduct and Violation of Reservation Conditions
Guests agree to behave in a proper, appropriate, and lawful manner, within Mala Vila, and in the surrounding countryside and facilities of the property.
If a guest behaves inappropriately or does not comply with the house rules, or illegally, Mala Vila reserves the right to ask the guest (at their discretion) to leave Mala Vila before the end of the stay. Any refund for this will be made at Mala Vila’s discretion.
In addition, Mala Vila reserves the right to apply for compensation for any loss or damage caused to the property and the property’s facilities.
4. Legislation and Jurisdiction
Any dispute will be governed by the non-exclusive law and jurisdiction of the Croatian court.
5. Assumption of Risks
Guests will spend the night in nature with everything found in a forest setting, including potentially dangerous weather conditions in the outdoor area. Although we are very careful to protect you, accidents can happen, and we will not be responsible for any such accidents (as far as possible as permitted by law). If you notice that any equipment looks defective and / or causes danger, kindly inform Mala Vila as soon as possible.
6. Responsibility
Mala Vila assumes no responsibility for theft, loss, or damage, regardless of nature, during or as a result of a stay at Mala Vila.
The use of the site’s facilities, including walking and any other activity on and around Mala Vila’s area is the guest’s responsibility and is done at your own risk.
7. Force Majeure
Mala Vila calls for force majeure if the implementation of the agreement is prevented in whole or in part, temporarily or permanently due to circumstances beyond Mala Vila’s responsibility. Including threats of war, blockades, fires, floods, pandemics and other disruptions or events. In case of force majeure, the reservation will not be refunded, but a rebooking will be offered.
8. Complaints
Despite Mala Vila’s intentions to create a great experience for guests, you may have a complaint. You must immediately report the complaint via email at stay@malavila.com to give us the opportunity to resolve the matter as soon as possible.
9. Provision of Validity
In the event that a court finds that a condition of these reservation conditions is illegal or invalid, the illegal or invalid provision will be cut off from the rest of the reservation conditions, which will remain valid and have full force and effect.
10. Monri WSPay Usage Statement
MALA VILA d.o.o. (sales point) uses Monri WSPay for online payments.
Monri WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. Monri WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. Monri WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
Conversion statement
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in other currency into EUR according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.